Куда жаловаться? Букмекер не выводит деньги.

[lubolovey]

Всем привет.
Набросал здесь жалобу на букера, с чего начинать войну? Акк зареган на себя.


"Здравствуйте. У меня возникла проблема с букмекером Tipbet.com.
Они не хотят делать мне выплату. История моего счета такова.

11.10.2018 я зарегистрировал аккаунт и получил от них бездепозитный бонус 15 евро.
14.10.2018 я выполнил условия бонуса, у меня на балансе стало 65 евро. Связался с онлайн поддержкой и спросил, что мне необходимо, чтобы вывести деньги. Мне ответили, что необходимо пройти процедуру верификации и сделать минимальный депозит. Для верификации попросили фото паспорта.
15.10.2018 я выслал фото паспорта. Верифицировали.
18.10.2018 я сделал депозит 10 евро с карты виза.

Через два дня попросили счет за коммунальные услуги. Я выслал. Верифицировали.
Еще через два дня попросили фотографию моей карты виза. Я выслал. Верифицировали.
Еще Через два дня попросили выписку с банка. Я выслал. Верифицировали.
К тому времени я активно играл, и у меня на балансе стала сумма 115 евро.
21.10.2018 я попросил сделать мне вывод средств и поставил деньги на вывод на мою карту виза, с которой я делал депозит.

23.10.2018 я обнаружил, что мой вывод средств отменен и деньги снова находятся на счету аккаунта.
Я обратился в онлайн поддержку. Мне сказали, что вывод средств с бездепозитного бонуса возможен только банковским переводом. Попросили предоставить IBAN и SWIFT.
Я связался со своим банком и выяснил свой IBAN и SWIFT.
Я отослал в службу Tipbet.com свои данные и снова поставил средства на вывод банковским переводом.
Через два дня мне опять отменили вывод средств.
Я обратился в онлайн поддержку и задал вопрос, почему отменили?
Служба поддержки мне ответила, что мне теперь необходимо сделать вывод средств на мою карту виза. Я спросил почему? Ведь вы же мне сами запретили выводить средства на карту виза, и говорили, что возможен вывод средств только банковским переводом? Служба поддержки мне ничего не объяснила, сказали, сделайте вывод на карту виза. Ок, хорошо.
23.10.2018 я поставил вывод средств на карту виза.
через два дня мне опять отменили вывод средств и деньги оказались снова на счете аккаунта. Только вместо своих 115 евро, я увидел на счете только 100 евро. 15 евро они сняли сами с моего счета.
Я спросил у службы поддержки, в чем проблема? Почему не выводите деньги? Почему вы отобрали у меня 15 евро?
Мне ответили, что теперь я должен сделать повторный депозит с платежной системы Skrill или Neteller и предоставить им скриншот экрана.

Меня это возмутило. Я начал подозревать Tipbet.com в мошеннических действиях. Я не использую Skrill или Neteller и не собираюсь повторно вносить депозит в Tipbet.com. Не вижу оснований, чтобы заставлять меня сделать это. Я подозреваю, что Tipbet.com просто выманивает деньги у людей и не выплачивают выигрышь. Это недопустимо.

На данный момент ситуация не изменилась. Я заказываю вывод средств, а они через два дня отменяют их.

Что мне делать в данной ситуации? Куда обратиться? Может ли какая-либо организация, например, кто выдавал лицензию, воздействовать на них?

Вот их лицензия, указанная на сайте:

Tipbet Limited 109, Level 0, Sir William Reid Street, Gzira GZR 1033, Republic of Malta All rights reserved. Malta Gaming Authority has granted to Tipbet Limited the Gaming Service Licence No. MGA/B2C/303/2015 on 1st of August 2018. The licence is valid until 4th of October 2025."

 

[GGG]

Обращайся в игорную комиссию республики Мальта

Если платёж проводил безакцепкой, то можно сделать всё чуть проще

 

[lubolovey]

Что такое безакцепка, как проще? Адресок игорной комиссии не подскажешь?

 

[GGG]

Что такое безакцепка, как проще? Адресок игорной комиссии не подскажешь?

в твоём случае, платежи без смс подтверждения

эту инфу уточняй непосредственно у службы поддержки, они обязаны предоставлять её, так как информация о контролирующих органах игорной среды является неотъемлимой частью публичной оферты

 

[Topaz]

Ну действительно, возьми попробуй в эту MGA пожаловаться
Лучше, конечно бумажной почтой отправить, но можно попробовать начать с электронной
А копию можешь отправить букмекеру
По идее, должно сработать
Не будет никто с тобой из-за 100 Е заморачиваться, это гораздо проще, чем букмекеру проблемы с этой комиссией игровой поиметь - а не исключено, что оттуда могут начать задавать вопросы - что за х.ня

Я проходил пару лет назад подобные вещи, правда не с букмекерами, а с платежкой тоже в экзотике зареганной, и мне все говорили, та ну, не смеши людей, это ничего не даст

Через 3 недели после отправки письма, когда я уже на все забил, дропу на телефон позвонил какой-то там босс, чуть ли не директор и слезно его просил дать похyй какие реквизиты похyй чего, чтобы они по быренькому выплатили. Им уже не нужны были верификации, валидации, подтверждения, сканы и прочая х.ня, им нужно было закрыть вопрос с лицензиатом

Люди, которые мне посоветовали, обратили внимание, что в тексте жалобы через каждое слово должно звучать - кинули, не выполняют обязательства, нарушают условия лицензии - так эффективней. И я тебе того же советую.

Собери силу воли в кулак, набери текст жалобы в произвольном стиле, распечатай (в 2 страницы лучше влезть, так дешевле) и отнеси на почту. И жди. С треком, конечно отправляй

Просто электронкой их спамят там скорее всего не по-детски, я не думаю, что ты такой один, и ее возможно никто не читает, а вот бумагой - совсем другая песня

Если инглиш не владеешь, ничего страшного, гуглоперводчик поможет, то что криво , неважно, прочитают

Расскажешь нам потом, чем все закончилось

 

[Topaz]

И не нужно там изучать условия лицензии, привлекать юристов со специализацией по международному праву, просто пиши, что нарушают условия лицензии, занимаются мошенничеством, а они там разберутся

 

[lubolovey]

Вот их соглашение. Вроде о контролирующих органах здесь не указано.

Privacy Policy
1. GENERAL

1.1 Tipbet Limited (hereinafter “We” and/or the “Company”) is committed to comply with General European Data Protection regulations, including, but not limited, national legislation related with data protection, for the purposes of this Policy.

1.2 This Privacy and Cookies Policy, hereinafter referred to as the “Policy”, provides information on how and why your personal information will be collected by us.

1.3 Personal data/information is defined as any information relating to an identified or identifiable natural person which includes data such as a name, surname, date of birth, residing address, IP address, an email address or a telephone number, ID documentation, financial documents as utility bill or bank statements and etc., hereinafter referred to as the “Personal Data” or “Your Information”. Processing activities include, among others, the collection, use, retention and disclosure of such data.

1.4 Your Personal Data will be processed by us (including any of our agents and/or employees), and (where appropriate) any other company in our company Group and/or our partners and subcontractors, in accordance with this Policy.

1.5 Kindly note that when we are collecting, processing and retaining your personal information, us or our affiliates will be acting act as a data controller.

1.6 By continuing to use our services after publication of this Privacy Policy, You agree to the terms of this Privacy Policy and to the use of your personal information in accordance with these terms. This Policy applies to this website, the mobile and tablet and any other our apps and accounts.

1.7 We are reserving the right to change this Policy including altering the purposes for which it processes your personal information. Any changes will be published on our website. We therefore recommend that you check the Privacy Policy frequently for updates. Moreover, by continuing to use the Website, You agree to be bound by this Policy as well as by the latest modifications to it. If the you do not agree to be bound by the changes to this Policy, the you shall have no right to use or access our Services.



2. THE COLLECTION, PROCESSING AND USE OF DATA

Kindly note that we may collect and process the following data about you:

2.1 Registration/Login

By registering as account holder and user of our services (or by completing the registration form), the information provided shall be used for the identification of the user and for account management by the Us.; This information may include, but not limited to the following information: your name, surname, date of birth, email address, residing address, phone, details, IP-address, device and any other mandatory details as might be requested from you for the purpose of registration and/or continued use of the service. The said data is processed in order for the Company to perform its contractual obligation with its users and also pursuant to the legitimate interests of the Company.

2.2 Live Chat/Support/Contact Form

We monitor and/or record your conversations with us and retain the recordings for such periods as may be necessary to handle your enquires or as may be required by law and/or in the best interest of the Company.

2.3 Payment Processing

Any provided account, credit card or other information regarding payment transactions will be collected and may be transmitted to payment service provider, in order to fulfill the payment, requested by the user. Additional terms and conditions of the payment providers may apply, which should be available in the transaction process.

2.4 Identification Documention

We collect and store uploaded Documents, in order to identify customers, to process your requests and/or to comply with effective laws and regulations. These documents are also used for the purpose of prevention and detection of fraud, prevention of money-laundering and terrorist funding and ensuring responsible gambling.

2.5 Newsletters

Should you have provide your contact details to the Company to receive marketing material, We shall process your data in order to send you any news which might be of interest to you. If you want to unsubscribe from receiving the said newsletter, You are kindly requested to change the setting at the personal settings of your account or use the unsubscribe functionality in any marketing material The said contact details are lawfully processed by the Company on the basis of your consent.

2.6 Player Behaviour

We may also process Information for the prevention of money laundering and/or funding of terrorism, the prevention of fraud, ensuring responsible gambling, improvement of quality of service and customer recommendations, if the Player behaviour and information let us draw to this conclusion. We process such data on the basis of a legal obligation, legitimate interest and consent.

2.7 Confidential

Your personal data will be treated as strictly confidential. We shall only retain your personal information for the length of time necessary for the intended purpose of data collection or for as long as we are legally required.

2.8 Use

As outlined above, We shall only collect and use the personal data if one of the following purposes exist: You have given us consent for the processing of your personal data for one or more specific purposes;

a) processing is necessary for the performance of the agreement between the Company and yourself or in order to take steps at the your request prior to entering into a contract;

b) processing is necessary for compliance with a legal obligation to which We are subject;

c) processing is necessary in order to protect your vital interests or of another natural person;

d) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority;

e) processing is necessary for the purposes of the legitimate interests pursued by Us or by a third party, except where such interests are overridden by Your interests or fundamental rights and freedoms which require protection of personal data.



3. SHARING YOUR INFORMATION

3.1 Third party services

We may share personal data with other third party providers, when you request a service, which we offer partly or fully through the third party provider. The third party providers have a contractual relationship with us. We took precautions to ensure that these third party providers have the same privacy standards and we only transfer data to states outside the European Economic Area provided the recipient guarantees a standard of data protection comparable to that in place in Europe.

3.2 Fraud

a) Identification

We reserve the right to carry out security checks at any time to validate your identity. Security checks can include, but are not limited to, age, registration data, financial transactions, credit information and/or other forms of confirmation of your data from third-party databases. To facilitate such security checks, you also agree to provide us with all additional information and documents that we may request. This is necessary especially to control a possible breach of our General Terms and Conditions and/or applicable legislation.

By agreeing to our General Terms and Conditions and our Privacy Policy, you authorize us and our employees, representatives and suppliers to use your personal information. We may obtain information about you from third parties for the purposes of our compliance with anti-money laundering, anti-fraud and customer due diligence checks, such as credit reference agencies and fraud prevention agencies.

b) Regulatory and Enforcement Authorities

In fulfilment of the Company’s compliance with its legal obligations, we may be required to transfer your registration details, identification documentation, financial transactions, gaming transactions, general information about Your account held with the Company to regulatory and enforcement authorities within the Euopean Union/EEA. The said disclosure shall also include any disclosure to the Financial Intelligence Authorities in accordance with our legal obligation in terms of Directive 2015/849 of the European Parliament and of the Council, as this may be amended from time to time.

c) Gaming and Data Platform Providers

In order for the Company to provide its services, it makes use of a Gaming Platform Provider and a Data Platform Provider.

d) Match fixing

We are engaged into the integrity of sports, thereof your Personal Data may be disclosed to any regulatory or sporting body in connection with policing the integrity or enforcing the rules of a sport or game and/or prevention and detection of crime and with whom the Group has agreements from time to time for the sharing of such data and where the Group considers that there are reasonable grounds to suspect that you may be involved in a breach of such rules or the law, have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity of the relevant sport or game. Those bodies may then use your Personal Data to investigate and act on any such breaches in accordance with their procedures. The information we receive from them will serve as a basis for our decision.

The Providers that the Company uses in this respect are the following:

1. Sportradar AG, Feldliststrasse 2, 9000 St. Gallen, Switzerland;

2. FIFA Early Warning System GmbH, Badenerstrasse 141, CH-8004 Zürich, Switzerland.

e) Customer Support

In order for the Company to provide support services to You, we use a third party provider as a tool for customer support. This said tools allows us to have in place live chat support to You.

f) Marketing

In order for the Company to provide you information that is of interest to you we use third party providers to assist us with the provision of our marketing practices. This would only apply if you are subscribed to receiving the Company’s newsletter as per clause 2.5 above.



4. EXTERNAL CONTENT & COOKIES

4.1 External Content & JavaScript

Please note that while our services may contain links to websites and applications operated by parties other than us (for example the MGA’s website, responsible gaming etc.), We (and/or any other company in our company Group) are not responsible for the privacy practices or content of any such websites or applications.

In addition, we use active JavaScript contents from external providers on our websites. When you access our site, these external providers may receive personal information relating to your visit to our websites.

By installing a JavaScript blocker such as the browser plugin 'NoScript' (www.noscript.net) or by disabling JavaScript in your browser you can prevent it. Please note that if you do so, you may not be able to use the full functionality of the websites you visit. Please also note that we cannot accept any responsibility for external content.


5. DATA SECURITY

We employ security measures to protect your information from access by unauthorized persons and to prevent unlawful processing, accidental loss, destruction and damage. We use state of the art technological security solutions, including encryption when transmitting sensitive information across the internet. This means that all personal and financial information sent to and from the Website are encrypted in accordance with good industry practice.

In order to protect both ourselves and our customers from identity theft we may verify the information you have provided with our banking institutions over secure lines. This will be carried out in accordance with our data protection obligations.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping the password, as well as any means to manage the password such as a registered email address, secure and confidential at all times.

As the security of some communications via the internet is not completely secure, we cannot guarantee the security of any information that you disclose using your internet connection. You accept the inherent security implications of using the internet and Tipbet will accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of such an occurrence.

While we are following best practice, including but not limited to implementing administrative, technical and physical measures to safeguard your Personal Data against loss, theft and misuse you should also take personal steps to protect the security of your data both physically and electronically by following common best practice procedures such as:

• Running Anti-Virus software and keeping it up to date;

• Applying operating system, web browser and other security updates;

• Ensuring your PC or other device is not left unattended whilst logged into our Websites;

• and Using strong passwords for all Services and logins.

When users submit sensitive information via the Website, their information is protected both online and offline. When our registration form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected using Secure Socket Layer– (SSL) technology. While on a secure page, such as our deposit page, the lock icon at the bottom, or in the url, of your web browser becomes locked. The lock icon is unlocked, or open, when users are simply 'surfing' and are not inputting sensitive information. All payments made on our Site and Mobile Offer are secured, in compliance with the relevant EU rules and regulations.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only authorized employees/contractors are granted access to personally identifiable information. We perform checks on all of our potential employees/contractors to ensure that none of them has a criminal record. Our employees/contractors are regularly made aware of security best practices within the industry and security audits are carried out on a regular basis. Finally, the servers that store personally identifiable information are in a secure environment.



6. DISCLAIMER OF LIABILITY

We endeavour to protect in the best possible manners and methods using up-to-date security measures. However, we do not accepts any liability for events that;

a) lie beyond our control, especially force majeure or natural disasters including power cuts and industrial action.

b) for damages caused by inaccurate, delayed, manipulated/falsified or inappropriate transmission of data which does not occur as a result of any negligence or wilful misconduct by the Company.



7. WHAT ARE YOUR RIGHTS?

1. Rights of access and data portability – The Player may obtain a copy of the personal data held by the Company about him/her at any time and also the right to request that said data is transferred to a third party.

2. Right of rectification - In the event that the data held about a Player by the Company is inaccurate, incomplete or outdated, you may request the rectification of said data.

3. Right of erasure – The Player may at any time request that the Company erases data held about him/her by sending an email to the Company as outlined in this policy. Players are however advised that with the deletion of their personal data, the customer might not be able to use the website/service anymore or the account might be totally closed.

4. Right to restriction of processing, objection to processing and withdrawal of consent – The Player may at any time request tht the Company restricts or ceases to conduct certain data processes provided that there exist no other lawful basis on which the Company is authorized to process said data.

5. Right to lodge a complaint – All requests, complaints or queries may be addressed to the Company to the following email address; [email protected] with the Subject “Privacy”. We will consider any requests, complaints or queries and provide you with a reply in a timely manner. You can also file a complaint with the Data Protection Authority should you not be satisfied with the way in which we handle your personal information.



8. CONTACT FOR MATTERS OF DATA PROTECTION

Tipbet Limited is a company incorporated in Malta, bearing registration number C-63741 and having its registered address at 109, Sir William Reid gzira, GZR1033, Malta. For any privacy or data protection queries, the company’s Data Protection Officer can be reached via email on [email protected] with the Subject “Privacy”.

 

[lubolovey]

Ну действительно, возьми попробуй в эту MGA пожаловаться
Лучше, конечно бумажной почтой отправить,

MGA адрес подскажи, или полное наименование организации.

 

[Topaz]

Адресок игорной комиссии не подскажешь?

Building SCM 02-03, Level 4,
SmartCity Malta,
Ricasoli SCM1001,
Malta

Tel: +356 2546 9000

Тетенька на почте тебе поможет его правильно заполнить на конверте

 

[Topaz]

А забыл, и это в адресе указывай Malta Gaming Authority

 

[lubolovey]

благодарю.

 

[lubolovey]

Отправил электронную жалобу, ждемс.

Thank you for your email

Malta Gaming Authority [email protected] через mail.wpengine.com
6:35 (1 мин. назад)



Перевести сообщение
Отключить для языка: английский
Dear Sir/Madam,

Thank you for contacting the Malta Gaming Authority.

Please note that this is an automatically generated acknowledgment and does not signify that your email has been read or that action has been taken. You will receive a formal acknowledgement once your case has been accepted.

Once accepted your case will be addressed in the order it was received and we will seek to keep you updated with any developments pertinent to your dispute.

Typically a complaint case takes between 3 to 4 weeks or longer to be concluded since this depends strictly on the gravity of the complaint and the associated level of investigation required.

MGA Player Support Team

 

[Quony]

шел 2018 год
на даркмани не могли вывести свои белые 100 евро на свои доки и слали жалобы в игорные комиссии

 

[R1ses]

Так заепали все бк, что никто никому уже не верит))) Желаю тс удачи с решением етого дела, но думаю они тебя в чем то подозревают раз не все так гладко)

 

[lubolovey]

Единственное, что их смущать может, это то, что я захожу на их сайт в режиме инкогнито в хроме. Видимо кукисы и все остальное ищут, а их нет...
П. 4 их правил

4. EXTERNAL CONTENT & COOKIES

4.1 External Content & JavaScript

Please note that while our services may contain links to websites and applications operated by parties other than us (for example the MGA’s website, responsible gaming etc.), We (and/or any other company in our company Group) are not responsible for the privacy practices or content of any such websites or applications.

In addition, we use active JavaScript contents from external providers on our websites. When you access our site, these external providers may receive personal information relating to your visit to our websites.

By installing a JavaScript blocker such as the browser plugin 'NoScript' (www.noscript.net) or by disabling JavaScript in your browser you can prevent it. Please note that if you do so, you may not be able to use the full functionality of the websites you visit. Please also note that we cannot accept any responsibility for external content.

 

[VendorOfKnowledge]

Где Вы только находите такие конторы...
Само название впервые слышу...
Грузите туда бабки а потом вывести не можете:)
Не чего более популярного не нащел там?

 

[lubolovey]

Мимо бездепа, который отыгран по белому, сложно пройти...

 

[HATAONE]

забей )
пустая трата времени
в следующий раз выбирай нормальные бк

 

[soptone]

По мне так все эти письма в конторы выдающие лицензии пустая трата времени, тем более на такой сумме. Пробовали ранее-результата ноль. Лучше тоже самое время потратить с пользой и еще откатать пару бонусов в других конторах. Оставь им отзывы на разных ресурсах и двигайся дальше

 

[Topaz]

Ну так что там ТС, с электронным вариантом - гробовая тишина была ему ответом?